Frequently Asked Questions

Yes! Our faux mink lashes, cashmere silk lash extension trays, and lash adhesives are all cruelty-free and latex-free products. We are committed to ethical beauty practices and ensuring our products are safe for use.

Our real mink lashes are handmade and can be used up to 15 times with proper care. Please note that slight variations in length or volume may occur between pairs due to their handcrafted nature.

Screen settings can affect how lash colors appear in photos compared to how they look in person. We recommend reading product descriptions and customer reviews for the most accurate color representation.

Store your lash adhesive in a cool, dry place in an airtight container. Important: Do not refrigerate the adhesive after opening, as this can affect its performance.

Absolutely! We strongly recommend performing a patch test before using any lash adhesive. This helps identify any potential allergic reactions before full application. Apply a small amount behind your ear or on your wrist and wait 24 hours to check for any reactions.

Our processing time is approximately 24 hours to pack your order and pass it to the carrier for delivery. You will receive tracking information once your order has been shipped.

Once tracking shows "Delivered," the risk of loss passes to the customer. We recommend tracking your package closely and being available for delivery. If you believe there was a delivery error, please contact the carrier first, then reach out to us for assistance.

For hygiene reasons, lashes cannot be returned once the packaging is opened or the seal is broken. However, if you receive damaged or "shedding" lashes, you have 24 hours after delivery to report the issue with photographic proof.

Lash extension trays are intended for professional use only. We recommend having extensions applied by a certified lash technician to ensure proper application and safety.

In ancient lore, the Lupa (She-Wolf) was a symbol of power and protection. We created LUPA Lashes for the woman who isn't afraid to be seen. Whether you're looking for a soft, natural flutter or a dark, savage volume, our lashes are crafted to mirror the intensity and beauty of the She-Wolf.